Here is a collection of frequently asked questions that I have put together to help you in buying or selling a home. If you have any other questions, not listed here, feel free to call or send an e-mail.
By clicking on any of the questions below, you may view the answer.
Are there any hidden or surprise fees after we list with you?
No. Some companies charge an up front flat fee AND an additional fee or two at closing. We charge all fees up front so you know what you are paying for with no surprises. If you add additional services later, again the fees are quoted up front so you know everything before you make any decisions.
Are you a licensed real estate broker?
Yes and we belong to the National Association of Realtors. We just choose to do things differently. Rather than charge a full-service commission, we only charge you for the services you need and the fee is not based on the value of your home. All services cost what they cost and we don’t charge people more just because their home happens to be more expensive.
Are you the listing company or do you refer our listing to another agent?
We list our properties ourselves and do not refer any listings to other agents or 3rd Party companies like a lot of other Flat Fee companies do. If it’s in the state of Ohio, we handle it ourselves. If it’s outside Ohio, we won’t take the listing.
Do we have to offer a Buyer Agent commission?
If you want to be in the MLS/Realtor.com, you need to offer some type of Buyer Agent commission. It can be what ever you want it to be. We've seen everything from 3% to a flat dollar amount to percentages plus bonuses. It can actually be what ever percentage or dollar amount you like. The choice is absolutely yours and keep in mind it can also be negotiated during the purchase.
Exactly how does a Flat Fee listing work?
Instead of charging clients 6-7% to list their home, we charge a flat fee for a select set of services. For example, if you have a $250,000 home and sell through a traditional agency, you would probably pay around $15-17,000 in commissions. We will help you with that same home, but only charge you $297-997 depending on which package you choose so you would save $14,000-16,700 with us.
How soon will our listing be on the web?
48 Hours. Once you sign up with us, you will receive several confirmation emails and documents from us. After you reply to those emails, we will activate your listing and within hours 48 hours you will start showing up on dozens of home sites including Realtor.com, Trulia.com, Zillow.com and RealEstate.com. These sites make up the vast majority of all home buyer traffic.
What if a buyer calls your office?
Any buyer that contacts me or my office will be forwarded to you for follow up. All buyer leads are yours to show and hopefully sell. We will tell them about you and answer questions about your house if they ask, but then we will give them your information and get their information to give you. If it’s an email or voicemail, we simply forward the message to you. Our office does not employ buyer's agents so all buyers go to you.
What if another Realtor calls us about listing with them?
Tell them you are already listed with a Realtor and give them my name, number and email. It is a violation of license law for that agent to do anything after that except thank you and hang up. If you prefer, you may email me the agent’s information and I will follow up personally.
What if we find our own buyer?
You should be doing cartwheels if that happens. That means you pay no commissions to anyone. This is the reason we encourage sellers to hold open houses and blast their listing page all over social media. The more you spread the word about your house for sale, the more likely you will find your own buyer which will save you thousands more.
When do we pay the Buyer Agent commission?
You only pay if and when the property closes. If the offer is not good enough or the deal falls through before closing, you pay nothing. Also, if your buyer doesn't have an agent, you will pay no commissions to anyone.
Which sites specifically will have our property listed?
Too many to name. We share your listing with as many sites as we can and those agreements are changing and growing constantly. Our goal is to blanket the web with your property information to get in front of as many buyers as possible. Additionally, each MLS has different agreements which are changing as well. Don’t worry—people will absolutely know your property is for sale.
Who’s contact information shows in the MLS/Realtor.com?
Both yours and mine where allowed. All sites will attach my name and phone number/email to every listing, but I put your name, number and email in the public notes which may or may not be fed to every website. This allows agents and buyers alike to call either you or me. If they call you, great—set up the showing and go. If they call me, I will give them your information (phone/email) and also get their information to send to you. We would rather have your name and number advertised, but some sites do not permit it.
Who’s number is on our sign?
Yours. We want buyers calling you directly so use a number you’re sure to answer any time. In the event you can’t answer, be sure to change your greeting to reference your house for sale. Example: “Hi this is Zach. If you’re calling about the house for sale, please leave your name and number and any questions you have and I’ll call you as soon as I can. If you like, you can email me at [email protected] Thanks and have a fantastic day.”